What a month of Back Office looks like

Your week in five numbers

One short report every Friday. Two minutes to read. Sample week ending Aug 14.

The third number shows money received in the bank and tied to deposits. It does not use expected payments from the EMR.

Why the weekly number beats a year-end surprise

Six sample weeks. In mid-July, claims kept going out but deposits dropped, and the list of stuck payments climbed. A payer had stalled a remittance batch. Because the numbers land every Friday, the practice saw it in days, not at tax time.

The shaded week is where deposits dipped and stuck claims peaked. Claims out barely moved, so the problem was on the payer's side, not the practice's. Once the batch cleared, both numbers recovered.

What we found and recovered

Every leak comes with a dollar amount and an immediate action item. These are sample items from a single quarter. This practice chose claim submission, so we worked them ourselves; without it, we flag each one for your biller.

• Payer underpaid a June remittance batch. We flagged it, requested repricing, and it repaid.$4,900 recovered
• A duplicate takeback was reversed after we caught it.$2,300 recovered
• A check of visits against charges found June visits that were never billed. The practice confirmed them, we billed them, and they paid.$4,300 recovered
• A repricing request is still pending with one payer. Second follow-up sent.$1,200 chasing
• July Medigap claims never crossed over from Medicare. We are filing them with the supplement plan this week.$960 found

Plus $2,160 still pending. None of it would have surfaced from an EMR report alone: the EMR showed the underpaid and clawed-back visits as paid, and the never-billed visits did not appear at all.